1. How much do I pay in freight cost ?

Please click here.

2. Is there a minimum order?

No, there is no minimum order.

3. How long does it take to receive my order?

You will receive your order in 7 to 14 working days. If you need your order sooner please send in your request and well do our best to get it to you in time.

4. What if I do not feel comfortable taking my own measurements?

If you do not feel comfortable taking your own measurements, you also have the option of mailing us one of your best-fitting shirts. Our Master Tailor will take the measurements he needs and we will return you shirt along with you order.

5. What about shrinkage?

We allow shrinkage allowance when we tailor your shirts. Your shirts may be slightly larger than you expected when you first try it on. After the first two to three washings, they should fit perfectly!

6. Need to be fully paid in advance and how do I pay for my shirts or suits?

Yes, fully paid in advance and ways of payments as below:
Jimtailor.com has created the easiest and safest technique for you. You can pay by credit cards which would be the fastest and best methods payment page to get Payment Form. However, if you feel more methods of payment, our executives will supply you with our bank account then transfer funds to the account.

7. Where will my clothes be made?

All custom-made clothing, of course be tailored here in Hong Kong.

8. Do you share your customer list with other companies?

We never have, and we never will. We respect and value your privacy.

9. Can I get real swatches samples, and how long do they reach me?

We are willing to mail you real swatches at your request, and please expect them reach you within 10 workdays.

10. Can I give you my own materials?

Yes, we can provide you our excellent tailoring work with the given fabrics.

11. Can I request order unique features on my shirts?

Yes, just send us the sample shirt to copy, and price maybe higher thanKKK

12. How do I care for my shirts?

We appreciate that there are various methods and conditions for washing, ironing and even dry cleaning. Considering these factors we have come up with some suggestions for taking care of your Tailored Shirts. Please refer the Shirt Care link and follow our guidelines to Caring for Your Shirts.

We realize that everyone has their own method for washing shirts. All of our shirt fabrics are put through rigorous testing procedures to enable us to give you some recommendations for washing and caring for your shirts.

13.How much do you generally charge for one of your made- tailored shirts?

Depending on the type of shirt you require our prices generally range from US$76up and this includes all express delivery charges and all taxes and import duties to your nominated delivery address. (Tax free)

14.So how exactly do you get my measurements?

Jims Tailor Workshop has devised its own proprietary system for recording your measurements. Once you have selected a shirt that you like then you will be prompted to enter your measurements into our system. This is an easy to follow process, which includes detailed instructions and should only take a few moments to complete.

15. Will your fabrics shrink when they are washed?

There may be slight shrinkage after washing, but given the quality of our fabrics this will be slight. You should expect a maximum of 3% shrinkage, but we factor this into our manufacturing. Please be sure to follow our care instructions. Shirt Care.

We realize that everyone has their own method for washing shirts. All of our shirt fabrics are put through rigorous testing procedures to enable us to give you some recommendations for washing and caring for your shirts.

16. How does Tailored Shirts determine its foreign exchange rate used for currency conversion?

Jims Tailor Workshop receives daily updates regarding currency exchange rates from WorldPay who are responsible for all payment processing. While we do our best to maintain up to date exchange rates, occasionally there maybe some slight differences between what is quoted by Jims Tailor Workshop and what is charged when confirming payment with WorldPay.

17. How does WorldPay determine its foreign exchange rate used for currency conversion?

WorldPay receives quoted rates from its currency partner once a day. These rates are based on inter-bank rates (only available to the largest international banks purchasing currencies in quantities of $1million USD or more) and include a calculated value of the costs of hedging, currency conversions and foreign exchange activities needed to guarantee the rates throughout the life cycle of the transaction. These guaranteed rates are used to calculate the USD settlements as well as refunds and exchanges.

18. Why are these rates different from the rates I see with other currency exchange sources?

Foreign exchange rates vary from source to source depending on their origin, update intervals and many other factors. More over, such rates are usually valid for indication purposes only. A more applicable comparison is with currency exchange rates and fees used by credit card companies and issuing banks which average from 2-8% over the standard Inter-bank rate. The prices available for customers through our service will be the same (or lower) than the price they would pay when purchasing in USD. The important difference is that with the WorldPay service customers know the final price up front.

19. Is my personal information secure?

Yes. We do as much as we can to ensure your personal information is protected and secure. For more information please refer to our Privacy & Security Statement.

If you shop at Jims Tailor Workshop and place your orders through jimstailor.com or choose to place orders by fax or mail, all personal information that you may share with us is kept absolutely private. Neither your name nor anything about you is sold or shared with any other company or agency.

In order to provide the services you request, we do ask you for particular personal information (see "Personal Information we ask for" below). To learn about how we keep your personal financial information safe and secure, please see our Security Statement. If you have further questions, please e-mail us, including your name and mailing address, at jimstailorhk@yahoo.com.hk

Personal Information we ask for

  • Purchases X When you place an order, you give us your name, address, phone number and e-mail address plus credit card information. If you create a personal account with us, so that you may place orders more conveniently, you authorize us to store your name, shipping address and e-mail address.
  • Measurements X This is obviously a vital part to our custom shirt service and involves storing personal measurement profiles. This is for your convenience only. The information is not used for any other purpose.
  • Catalog requests X We need your name and address in order to mail you a catalog. We also require your e-mail contact as an alternative means to contact you should the mailing address be incorrect.
  • E-mail updates X We need your e-mail address. It will never be sold to anyone and will be shared only with the company who sends our e-mail (see "Our business partners" below).

Our Business Partners
In order to ship and track orders, we make your name and address available to companies such as Hong Kong Speed Post, FedEx and DHL.
Our website may also share information with smartinfo.com, our website developer and web hosting service provider, in order for them to help us market our products and maintain our website. smartinfo.com do not have access to credit card details, nor are they authorized to use any information we share with them for any other purpose than to improve your shopping experience at Jimstailor.com. smartinfo.com have the appropriate physical, electronic and procedural security safeguards required to protect and secure the information stored on their servers.

Security Statement
We appreciate the constant concern for security and utilize one of the safest and respected online transaction methods to keep your financial information protected. All credit transactions are made with WorldPay Internet Payment Solutions and occur in their own secure site. For more information please visit www.worldpay.com so you can buy online at Jims Tailor Workshop with confidence.